Privacy Policy

Introduction

Civitas Living Hub CIC is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Civitas Living Hub CIC is the data controller for the personal information we collect. We provide supported accommodation for care leavers and young people in Westcliff-on-Sea, Essex.

What Information We Collect

We may collect and process the following personal data:

• Contact information (name, email address, phone number, postal address)
• Referral information provided by local authorities or partner agencies
• Information relevant to providing accommodation and support services
• Records of communications with us
• Website usage data through cookies

How We Use Your Information

We use your personal data to:

• Process referrals and provide our accommodation and support services
• Communicate with you about our services
• Comply with legal and regulatory requirements
• Work with partner agencies to support your needs
• Improve our services

Legal Basis for Processing

We process your personal data based on one or more of the following legal bases: your consent, the performance of a contract with you, compliance with a legal obligation, or our legitimate interests in providing our services.

Data Sharing

We may share your personal data with:

• Local authorities and referring agencies (where relevant to your support)
• Partner organisations involved in your care and support
• Regulatory bodies (where required by law)
• Service providers who assist us in delivering our services

We will never sell your personal data to third parties.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Access to personal data is restricted to staff who need it to perform their duties.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and our legal obligations.

Your Rights

Under the UK GDPR, you have the following rights:

• The right to access your personal data
• The right to rectify inaccurate personal data
• The right to erasure (in certain circumstances)
• The right to restrict processing (in certain circumstances)
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies to improve your browsing experience. You can control cookies through your browser settings. Essential cookies are necessary for the website to function properly.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). Visit ico.org.uk for more information.