Policies & Compliance
Civitas Living Hub is committed to safe, responsible, and professional service delivery. We maintain policies and procedures to support safeguarding, health and safety, resident wellbeing, equality, data protection, and effective service management.
Safeguarding policy
Health and safety policy
Fire safety procedures
Complaints procedure
Equality and diversity policy
Privacy policy and data protection
Anti-social behaviour policy
Risk assessment process
Staff DBS checks
HMO compliance where applicable
Gas safety certification where applicable
EICR electrical reports where applicable
Fire alarm and emergency lighting checks where applicable
Copies of relevant policies may be made available to commissioners and referral partners upon request.
Downloads
Key documents for commissioners and referral partners are listed below. Documents are published in phases and can be requested from the team where needed.
Referral form PDF
Service brochure
Statement of purpose
Support model summary
Accommodation factsheet
Safeguarding statement
Complaints procedure
Privacy notice