Civitas Living Hub
For Commissioners

Information for Commissioners and Referral Partners

Civitas Living Hub works with local authorities, housing teams, social care professionals, probation services, charities, and other referral partners to provide safe supported accommodation across Southend-on-Sea and Essex.

48hr referral response
Accommodation options across Southend-on-Sea and Essex
Weekly keyworker support

Who We Support

Many of the people we support have experienced instability, lack of consistent support, or barriers to education and housing. We focus on helping each person move forward in a way that works for them.

Care leavers aged 18+
Young people at risk of homelessness
People experiencing housing instability
Individuals who need support to live independently
People experiencing mental health challenges
Individuals affected by substance misuse
Young people who have faced disruption in education
Women who may need safe accommodation
Individuals with contact with the justice system

How We Support

We provide safe, stable accommodation with structured support designed to help residents sustain placements, build independence, and prepare for move-on accommodation.

  • Safe, stable accommodation with structured support
  • Weekly one-to-one keyworker support
  • Risk-aware placement assessment
  • Move-on planning from the start of placement

We aim to work closely with referring agencies and maintain clear communication throughout the placement.

Our Approach

We take a practical and person-centred approach.

  • 1
    Support is based on individual needs
  • 2
    Clear plans are agreed with each young person
  • 3
    Progress is reviewed regularly
  • 4
    Move-on planning starts early

Support is tailored to need, risk profile, and readiness for independence.

Why Refer to Civitas Living Hub?

Supported accommodation across Southend-on-Sea and Essex
Clear referral and assessment process
Referral response target within 48 hours
Fully furnished accommodation options
Weekly one-to-one keyworker support
Individual support planning
Risk-aware placement assessment
Safeguarding-aware service delivery
Move-on planning from the start of placement
Regular communication with professionals where appropriate

Referral Process

We aim to make referrals clear and straightforward.

1

Referrals accepted

From local authorities and partner agencies

2

Initial review

Information reviewed promptly

3

48hr response

Referral response target

4

Assessment

Ensure right match for individual

5

Move-in

Planned and supported transition

Working in Partnership

We work closely with professionals to ensure consistent support. This includes:

  • Leaving Care Teams
  • Housing and homelessness services
  • Local support organisations

We maintain clear communication and provide updates on progress where required.

Outcomes We Aim For

Our support is designed to help residents build stability, confidence, and independence while preparing for positive move-on.

  • Stable housing and tenancy sustainment
  • Engagement in education, training, or employment
  • Increased independence and confidence
  • Planned move-on to independent accommodation

Quality and Compliance

We maintain high standards across all areas of our service.

Exempt accommodation model
HMO compliant properties
Gas safety certification
EICR electrical reports
Fire safety systems
DBS-checked staff
Safeguarding policies

Make a Referral

Get in touch to discuss a referral or learn more about our services. We respond to all referrals within 48 hours.

Make a ReferralView Our Support
info@civitaslivinghub.co.uk
020 3343 0972